Privacy Policy

Introduction

Sandalshore is committed to protecting your privacy and handling your personal information with care and respect. This privacy policy explains what information we collect, how we use it, and your rights regarding that information. By using our services or providing us with your information, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you book sessions, visit our facility, or communicate with us. This includes:

• Your name and contact information (phone number, email address)
• Health-related information you share during intake consultations (areas of tension, recent injuries, medical conditions that might affect treatment)
• Session notes that practitioners make regarding techniques used and areas addressed
• Payment information when you book or pay for services
• Communications you send to us via email, phone, or in person

We may also collect information automatically when you visit our website, including your IP address, browser type, and pages viewed. This helps us understand how people use our site and improve its functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and personalize our massage therapy services
• To communicate with you about appointments, changes to our services, or administrative matters
• To maintain accurate session records for continuity of care
• To process payments and maintain financial records
• To respond to your questions or requests
• To improve our services and understand client needs
• To comply with legal obligations and protect our legal rights

Legal Basis for Processing

Under Taiwan's Personal Data Protection Act, we process your personal information based on:

• Your consent when you book services and provide information
• Our legitimate interest in providing quality massage therapy services
• Contractual necessity to deliver the services you've requested
• Legal obligations that require us to maintain certain records

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Session notes and health information are typically retained for five years after your last appointment. Contact information is kept until you request its removal or we determine it's no longer needed. Financial records are maintained according to Taiwan tax law requirements.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With your healthcare providers if you specifically request or authorize such communication
• With payment processors to handle transactions (they receive only the information necessary to process payments)
• With our accountant or legal advisors when necessary for business operations
• When required by law or to protect our legal rights

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Physical records are stored in locked filing cabinets with access limited to authorized staff. Digital information is protected with passwords and stored on secure systems. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website uses cookies to improve functionality and understand how visitors use the site. Cookies are small files stored on your device. We use:

• Essential cookies necessary for the website to function
• Analytics cookies to understand visitor behavior (these can be disabled)

For more information about our cookie usage, please see our Cookie Policy.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to access your personal information and request a copy
• Right to correct inaccurate or incomplete information
• Right to request deletion of your information (subject to legal retention requirements)
• Right to object to certain types of processing
• Right to withdraw consent where processing is based on your consent
• Right to lodge a complaint with Taiwan's National Development Council if you believe your rights have been violated

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated to active clients via email or displayed prominently on our website.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us: